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Find answers to common questions and solutions to issues you might encounter.

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Frequently asked questions

  1. Make sure Clarity is installed in your workspace
  2. Try running /clarity-help to test basic functionality
  3. Check that you have completed onboarding
  4. If issues persist, reinstall the app from the Clarity website
  1. Run /clarity-settings and verify auto coaching is enabled for the channel
  2. Check that Clarity has been added to the channel
  3. Verify you have not exceeded your monthly usage limit with /clarity-status
The Replace button requires additional permissions. If you see a reinstall prompt:
  1. Click the reinstall link in the message
  2. Re-authorize Clarity with the updated permissions
  3. Try replacing your message again
Usage limits reset on the first of each month. Options:
  • Wait for the monthly reset
  • Upgrade to Pro for higher limits
  • Use /clarity-rephrase more sparingly
Only workspace admins can manage billing. Contact your workspace admin to:
  • Upgrade to Pro
  • Update payment information
  • View invoices
The person who first installed Clarity becomes the admin. Admins can transfer admin rights via Settings. If the original admin left your organization, contact support.
Customize which aspects Clarity checks by adjusting your coaching flags:
  1. Run /clarity-settings
  2. Enable or disable specific flags
  3. Click Save
No. Coaching suggestions are ephemeral messages only visible to you. Your teammates see your original message until you choose to replace it.

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Getting help

If your issue is not listed above:
  1. Run /clarity-feedback [describe your issue] to report it
  2. Email support at support@clarityapp.io
  3. Include your workspace name and a description of the problem
Pro subscribers receive priority support with faster response times.